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Shopping on this site
How do I shop online?
Its easy to buy products on our website. Click add to cart button next to the
item you wish to buy. This item is added to your shopping cart, where you can
then shop for more items or proceed to checkout.
How do I pay for goods online?
In the checkout pages enter details as requested. Select which form of payment
you require. You will then on completion of payment details, receive a completed message
on screen and confirmation of your order by e-mail.
How can I find a product on the site?
Its easy to find a product on our website. There are two ways to search
1. Quick Search - Just type in what you are looking for in the search
box on the top bar e.g. Pioneer CD Players
2. Advanced Search - Click on
the Advanced Search link in the top bar. On the search page you can select price
ranges if required
Payments and security
What type of debit/credit cards do you accept?
Payments by Mastercard, Visa, Switch/Maestro, Solo, Delta and Electron are
accepted and payments are secured using 128 bit encryption technology by
Protx. PayPal payments are also accepted and secure transaction services
are provided by PayPal
If I make a payment on the site is it secure?
All credit card numbers are encrypted in the software when the order is placed
using 128 bit encryption. They are only decrypted by PROTX for payment. We do
not recieve your card details. They are not held in clear text on any web site.
Paypal processing is also 128 bit encryption secure.
Do you accept cheques of bank transfers?
Bankers drafts and building society drafts are acceptable as well as postal
orders. These will be cleared immediately. You may also transfer funds (or pay
by cash) directly into our bank account, in which case goods will be shipped as
soon as funds have cleared.
Our bank details are:
Account Number
41227890 Sort Code 40-33-30
Do the prices on the site include VAT?
All prices shown on this website include VAT at 17.5%.
Delivery Information
How much will delivery cost?
Delivery is free for mainland UK orders over £100.00. Orders under £ 100.00 the
delivery charge is calculated at checkout stage. Delivery to non-mainland
UK addresses are charged depending on location. All delivery charges are
calculated at checkout stage.
Where do you deliver to?
We deliver to any postal address within the United Kingdom. We do not currently
accept orders outside the United Kingdom.
When will my order arrive?
Acceptable orders which have been placed and cleared* by 4pm weekdays will be
shipped that day for expected delivery in Mainland UK during the next working
day, (barring systems failure etc). If an order has not cleared in time, Musitec
Ltd T/A Music Man will contact the customer to inform them of any
delay.
*Musitec Ltd T/A Music Man deems that orders cleared is that funds
for purchase have been obtained and cleared for goods. Also that the goods are
in stock. Please allow 4 working days for delivery.
Product Warranty
What warranty do I get on a product?
All products are covered by manufacturer's warranty. This is a minimum of 12
months, some products may carry a longer warranty period. This will be stated
within the item description on the website. We guarantee your
satisfaction. We aim to provide the best products and brands names at the lowest
prices.
What if my product is not working properly?
Please contact us immediately if your product is not working
correctly. 'Dead on arrival' : Goods found to be faulty from new can be
returned for replacement or refund. The customer must notify Musitec Ltd T/A
Music Man as soon as possible. The faulty goods will then be collected
(within the UK only) by Musitec Ltd T/A Music Man courier.
How long will it take to get a replacement of repair?
We pride ourselves on our after sales support. We will provide a fast turnaround
on any faulty product or replace the item within a few days.
Returns Information
How do I send an item back to you?
Please contact us for a returns (RA) Number if you are returning an item to us.
This will ensure a prompt service. Packages without an RA number may be delayed
during processing.
Where do I send the item I am returning?
You can send a product back to us using the following address:
Returns
Dept.
Music Man Light & Sound
58 Green Lane
Derby
DE1 1RP
UK
Contact Us
How can I contact Music Man?
You can contact us by the following:
e-mail: sales@music-man.co.uk
Tel: (01332) 363480 (Mon-Sat
9.30am - 5.30pm)
Fax: (01332) 349425
Address: 58 Green Lane, Derby
DE1 1RP, United Kingdom
When is there someone available to talk to?
You can contact us by phone during the normal office hours which
are:
Mon-Sat 9.30am - 5.30pm
Where are you in the UK?
Music Man
58 Green Lane
Derby DE1
1RP
click here for map
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